FAQ

RESERVING YOUR RENTALS:

  • Since our rentals are first come-first serve, we promise to work quickly with you on creating a quote you feel comfortable booking. Inquire at oakandpoppyevents@gmail.com to see if your event date is available 
  • To reserve your dream rentals, we require a signed contract, Terms and Conditions, and a 50% non-refundable deposit which is the price you see at checkout. Rentals must be paid 2 days before the event delivery date and an invoice will be sent to you a week prior. 
  • Afterwards, we can of course still make minor adjustments and additions to the quote depending on availability.
  • We require a rental minimum of $150 before delivery charges for cities within 30 miles round trip radius of Eastvale, CA.
  • For cities outside of a 30 mile round trip radius, we require a $500+ minimum rental requirement before delivery charges.

 

DAMAGES:

  • For our furniture and decor items, we first try to fix and clean ourselves.
  • If the item is beyond repair and/or needs to be removed from inventory, we will assess the value at three to five times the rental rate or the actual replacement cost.
  • If the item is fixable, the client will be liable for the repair cost and/or  professional cleaning fees.

DELIVERY FEES:

  • Delivery fees are based on the distance and/or rented amount of items. The delivery fee has a starting Base Fee of $45.00 up to 25 miles (drop off and pick up combined). If beyond 25 miles round trip, delivery rates will be $2.75/mile.
  • If beyond 60 miles round trip, the Base Fee is $225.00 
  • Delivery Hours are between 8am - 2pm. *Hours prior or post the hours listed will incur an additional fee.  

CAN I PICK UP THE ITEMS MYSELF? 

  • Our pieces require special handling as most are handmade or vintage therefore we are unable to offer pick up. We are very flexible and will work with you to ensure items are delivered and picked up based on what works best with your needs.